Patient Policies

Appointment Policies

New patient appointment

  1. Prior to a new patient appointment, you must set up your patient portal within our electronic medical record system.
  2. All forms will be sent to you via message in the patient portal and need to be completed and returned to our office at least 48 hours prior to your appointment. Your appointment may be rescheduled if we have not received these forms.
  3. It greatly assists in our evaluation to have past medical records prior to your appointment.
  4. New patient appointments require 1 – 2 hours usually broken into two appointments. Please plan accordingly.
  5. If you are more than 20 minutes late for your appointment, it may be rescheduled.
  6. You may be charged for any missed appointment, or any cancellation with less than 48 hours’ notice.

Follow-up appointments

  1. If you are more than 20 minutes late for your appointment, it will be rescheduled.
  2. You may be charged for any missed appointment, or any cancellation with less than 48 hours’ notice.
  3. If you miss more than two appointments, you may not be able to schedule another follow-up appointment.

Medications Policy

  • Refill requests: We prefer to fill prescriptions only at appointments, but we understand that there are rare occasions in which a medication needs to be refilled outside an appointment. We will only refill medications for patients that have future appointments already booked and will refill meds after missed appointments only for emergent or unavoidable situations. Please allow up to one week for refill requests. Opioids will only be refilled at appointments.
  • Opioids: No opioids will be prescribed on the first visit. All patients prescribed opioids will complete a controlled substances agreement.

Phone Call Policy

You are encouraged to call with any questions or concerns. If your call requires a conversation that lasts 15 minutes or longer, you (your insurance company) may be charged.

Insurance Policy

It is your responsibility to pay, at the time of each visit, any deductible amount, co-pay, or balance not previously paid by your insurance company. If we are not a provider on your insurance plan, we still bill your insurance as a courtesy. However, you are responsible for verification of coverage and any remaining balance. We understand that finances can be a sensitive issue, but we encourage you to contact us early regarding any problems. We also have a self-pay option in the event of losing insurance or not having it.

If you have any questions, please feel free to give us a call at (614) 889-6422. We look forward to meeting you at your appointment and to helping find a way to allow you to gain control over your pain.