Patient Policies

Appointment Policy

New patient appointment

Prior to a new patient appointment all forms need to be completed and returned to our office. These forms will be mailed to you and can be found in the forms section of our website. You appointment may be rescheduled if we have not received these forms.
It greatly assists in our evaluation to have medical records prior to your appointment.
New patient appointments require 1 - 2 hours please plan accordingly
If you are more than 30 minutes late for your appointment it may be rescheduled.
You may be charged for any missed appointment, or cancellation with less than 48 hours notice.

Follow up appointments

If you are more than 20 minutes late for your appointment it may be rescheduled.
You may be charged for any missed appointment, or cancellation with less than 48 hours notice.
If you miss more than two appointments you may not be able to reschedule another follow-up appointment.

Medication Policy

Refill requests: Allow up to one week for refill requests. Opioids will only be refilled at appointments.
Opiods: No opioids will be prescribed on the first visit. All patients prescribed opioids will complete a controlled substances agreement.

Phone Call Policy

You are encouraged to call with any questions or concerns. If your call requires a conversation that lasts 15 minutes or longer you (your insurance company) may be charged.

Insurance Policy

It is your responsibility to pay any deductible amount, co-pay, or any balance not paid by your insurance company at the time of the visit. If we are not a provider on your insurance plan we still bill your insurance as a courtesy. However, you are responsible for verification of coverage and any remaining balance. We understand that finances can be a sensitive issue but we encourage you to contact us early regarding any problems.

If you have any questions, please feel free to call. We look forward to meeting you at your appointment and to helping find a way to allow you to gain control over your pain.